WhatsApp Privacy Policy
How we handle your data when you interact with us via WhatsApp
Last Updated: January 6, 2026
At Fireflux Labs, we are committed to protecting your privacy and ensuring transparent handling of your personal information. This Privacy Policy specifically addresses how we collect, use, store, and protect your data when you communicate with us through WhatsApp Business.
1. Information We Collect
When you interact with us on WhatsApp, we may collect the following information:
- Contact Information: Your phone number, WhatsApp profile name, and profile picture (if visible)
- Message Content: Text messages, images, documents, voice notes, and any other media you share with us
- Interaction Data: Timestamps, message delivery status, and conversation history
- Business Inquiry Information: Details you provide about your business needs, preferences, and requirements
2. How We Use Your Information
We use the information collected through WhatsApp for the following purposes:
- To respond to your inquiries and provide customer support
- To send you relevant updates about our services, products, and solutions
- To process and manage your service requests or orders
- To send transactional notifications and important updates
- To improve our services and customer experience
3. Data Security
We take the security of your data seriously and implement appropriate measures:
- WhatsApp provides end-to-end encryption for all messages
- Access to your data is restricted to authorized personnel only
- We use secure servers and follow industry-standard security practices
- Regular security audits and updates are performed to protect your data
4. Data Retention
We retain your WhatsApp communication data for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations and regulatory requirements
- Resolve disputes and enforce our agreements
You may request deletion of your data at any time by contacting us.
5. Your Rights
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data we hold
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Opt-Out: Unsubscribe from marketing messages at any time by replying "STOP"
6. Third-Party Sharing
We do not sell your personal data. We may share your information with:
- Service providers who assist in our operations (under strict confidentiality agreements)
- WhatsApp/Meta as the platform provider (governed by their privacy policy)
- Legal authorities when required by law or to protect our rights
7. Consent
By initiating a conversation with us on WhatsApp, you consent to this Privacy Policy and agree to receive messages from us. You can withdraw your consent at any time by sending "STOP" or contacting us directly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Fireflux Labs
1/36, First Floor, Old Double Story, Lajpat Nagar - IV, Delhi - 110024